2015, the OIG Office of Inspections and Forensic Auditing initiated an
evaluation of the General Services Administration (GSA) Office of 18F (18F),
based on concerns expressed to us by several senior GSA officials about the
management of 18F. The objective of this evaluation was to review 18F’s
business operations. Our evaluation included a review of 18F’s business model
to determine if it operates within the requirements of its funding source, the
Acquisition Services Fund (ASF).
reviewed 18F’s reimbursable agreements process, including its process for
billing and collecting from clients. We identified issues with 18F’s plan to
achieve full cost recovery, 18F’s agreements with federal agencies, and 18F’s
billing process for charging and collecting from clients. Our report makes
seven recommendations to address the issues identified in this report. In
response to our report, GSA management agreed with our recommendations.
Management’s comments can be found in their entirety in the Appendix.
The OIG Report
18F, JE17-001, October 24, 2016 [23 Pages, 1.3MB]
More Information on 18F
the website for 18F:
18F partners with agencies
to approach technology projects in new ways. We help agencies improve processes
and deliver efficient, easy-to-use digital services to the public. As an office
within the General Services Administration, we know how to work with
government. All our projects support agencies in transforming how they deliver
digital services and technology products.