The U.S. Postal Service’s security program is designed to reduce the incidence of crime against employees, the mail, and other assets, as well as maintain the integrity of the Postal Service .. The Postal Service faces a variety of security challenges and threats that it must take seriously. Our objective was to determine whether the Capital District had an effective anonymous mail program in place to prevent potentially dangerous mail from entering the. mailstream and a workplace violence program to mitigate violence.
an enhanced security risk model to identify high-risk districts that warrant
further review. We analyzed data related to anonymous mail, which
We also analyzed data related to workplace violence; suspicious and potentially dangerous mail; and Voice. of the Employee survey results covering fiscal year 2012, Quarter 3, to fiscal year 2013, Quarter 2.
The Capital District did not have an effective anonymous mail program in place to prevent potentially dangerous mail from entering the mailstream and a workplace violence program to mitigate violence. For example, the Capital District had an average anonymous mail testing failure rate of ___ percent. In addition, Capital District employees did not always follow policy when handling anonymous and potentially dangerous mail and did not always comply with workplace violence prevention requirements to effectively mitigate violence in the workplace.
The greatest opportunity to limit inappropriate use of the mail is during the earliest point in the Postal Service’s distribution system. Potentially dangerous mail or an act of workplace violence could put employees, mail, assets, and the public at risk and negatively impact the Postal Service’s brand. Enforcement of good security practices is essential to an efficient and economical operation.
We recommended management clarify employee roles and responsibilities, require personnel to take additional training, implement anonymous mail program best practices, complete the workplace violence self-audit tool, and establish controls to ensure personnel comply with anonymous mail and workplace violence requirements.